1. CANCELLATION POLICY

• Cancellation requests should be sent to billing@vismrit.tech with the order, invoice, project or subscription details.
• For recurring subscriptions, cancellation normally stops the next renewal; it does not automatically reverse a billing period that has already started.
• For custom development, website, mobile app, UI/UX or software projects, cancellation after work has started may result in charges for work already completed, committed resources, third-party purchases and other non-recoverable costs.
• For VAPT / security assessment engagements, the cancellation terms may depend on whether scoping, scheduling, access provisioning, reconnaissance, testing or reporting has already started.
• For hosting services, cancellation can be requested through the Vismrit Tech customer dashboard or by contacting support. Cancellation of hosting does not automatically make domains, third-party purchases, setup fees or other non-refundable items refundable.

2. REFUND POLICY

• Software licences: Because a licence may be issued, activated or made available immediately, licence purchases are generally non-refundable after activation, key delivery or download, except where required by law or where Vismrit Tech approves a refund for a verified service failure.
• API products and API subscriptions: API plans, subscriptions, prepaid credits or usage balances are generally non-refundable once consumed. Unused balances may be considered for refund or account adjustment on a case-by-case basis, subject to the applicable API/product terms, billing cycle and payment costs.
• Digital products: Digital products are generally non-refundable after delivery or download because they can be immediately accessed and retained. Refunds may be considered where a purchased file or product is materially defective and cannot reasonably be corrected.
• Development projects: Refunds for website development, mobile app development, UI/UX or custom software projects are based on the milestone, scope and work already delivered. Amounts attributable to completed work, approved milestones, third-party services, licences, hosting, domains or committed resources may be deducted before any approved refund.
• VAPT / security assessment: Once an assessment has been scheduled or testing has commenced, refunds may be limited or unavailable because resources, testing windows and specialist work have already been allocated. A cancellation before work begins may be considered after deduction of any completed scoping or preparation work and non-recoverable costs.
• Payment and third-party charges: Payment-gateway fees, taxes where non-recoverable, domain charges, third-party licences, infrastructure purchases and similar external costs may be deducted from an approved refund where applicable.
• Approved refunds: Refunds are normally processed to the original payment method or payment account, subject to payment-provider timelines and verification requirements.

A refund request should include the order or invoice number, product or service name, date of purchase and a clear description of the reason for the request. Vismrit Tech may review the transaction, service usage, delivery status and supporting evidence before approving or declining the request.

3. HOSTING CANCELLATIONS

Vismrit Tech hosting services are managed through the Vismrit Tech customer dashboard. We do not use WHMCS as the customer billing or hosting-management system.

• Customers can use the Vismrit Tech dashboard to manage hosting services, view service status, raise support requests and access available account or billing functions.
• Hosting cancellation requests should be submitted through the dashboard or to billing@vismrit.tech.
• Refund eligibility depends on the hosting plan purchased, activation date, usage, provisioning status and any plan-specific terms shown at purchase.
• Where a plan offers a trial or money-back period, the applicable period and exclusions shown for that plan will control.
• Domain registrations, transfers, SSL certificates, dedicated resources, setup charges, third-party services, payment-gateway charges and other expressly non-refundable items are not automatically refundable.

4. PRODUCT, API & LICENSE SERVICES

Vismrit Tech offers software licences, API products, digital products and related developer services. Examples include API offerings and documentation available through our developer platform. Each product may have its own usage, quota, licence, activation, subscription and refund conditions.

• Licence keys, API credentials and account access are issued for the purchased plan or licence scope.
• Sharing, resale, sublicensing or unauthorised transfer may result in suspension or termination without refund where permitted by the applicable terms.
• API usage that has already been consumed, metered or processed is not refundable merely because the customer later stops using the service.

5. PROJECTS & VAPT CANCELLATIONS

For website, mobile app, UI/UX, custom software and other development projects, refunds are assessed against work completed, milestones accepted, assets delivered and costs already committed. For VAPT / Security Assessment engagements, the approved scope, testing window, access requirements and report delivery stage will be considered when reviewing cancellation or refund requests.

6. REFUND CONTACT & REVIEW

For refund, cancellation or billing questions, contact billing@vismrit.tech. We may request reasonable evidence or transaction information needed to verify the request. Any approved refund will be processed according to the payment method and applicable processing timelines.